….I think you have made a real difference here at AACC…..Your work with members of our senior staff to help us prioritize our values and goals was an important step in our quality initiative. Your sessions on communication skills, project management, conflict resolution and improving productivity were right on the mark and well received. The resource book you produced for us has been very useful. Perhaps one of the most significant changes you've helped bring about here is the institution of team meetings. With your help staff have learned skills in group process and communication….One of the things I very much appreciate about your approach to working with us has been the practical nature of your advice, which seems to be guided by experience and theory. I have learned from you and have enjoyed working with you."

Penelope Jones, Director of Education and Customer Service, (Advancing Clinical Laboratory Science Worldwide (AACC)

"As a Consultant, Joan has the unique ability to create a vision for her customers. Another area of great ability is in training. Dr. Cassidy uses several training techniques including animated Powerpoint presentations, video and games to communicate with her audience in a classroom setting…. She displays excellent patience and draws answers from her pupils to encourage their development and build confidence…. Finally, Dr. Cassidy has the ability to successfully relate to all individuals within an organization."

Thomas P. Mucenski

"Call Dr. Joan Cassidy, President, Integrated Leadership Concepts. She has co-authored several books and speaks on a wide variety of topics. The program she did for our Chapter Management Conference was so good, one of the chapters hired her to do a program for their members."

Shelly Good, Director of Membership, National Utility Contractors Association