Consulting, Facilitating and Coaching
Dr. Cassidy-Huck brings over 25 years experience as a leader in both public and private sector organizations where she was directly responsible for developing and implementing the types of activities identified below. In addition, her dissertation focused on creating high performance organizations. She has been a professor since 1990 and is a published author of numerous articles and chapters in 15 books on topics relating to creating high performance organizations.
Her “whole-brained organizational model,” is based on extensive theoretical and applied research from a number of disciplines. However, the research conducted by Nedd Herrmann, considered to be "The Father of Whole Brain Thinking" has been especially important in the development of the model. This model has been used extensively in organizations to achieve dramatic results. It stresses the importance of developing and integrating all of the elements described below.
The organization’s leadership must:
System | Strategy |
Clearly define the organization’s mission. Ensure that the mission is clearly articulated and understood by internal and external stakeholders. Create the infrastructure to support the mission. Develop quality system based on national and/or international standards. Develop and implement measurement systems to determine effectiveness and efficiency in meeting goals and objectives. Establish appropriate employee rewards and recognition systems.
| - Create the vision and core values.
- Establish long-term goals and objectives to achieve the vision, support the mission, provide unparalleled customer service and continuously develop employee knowledge, skills and abilities.
- Continuously engage in research to identify variables that will impact on the current and future business operations.
- Continuously explore innovative ways to compete and thrive in the ever-changing environment.
- Be an advocate for needed change
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Process | People |
- Ensure that processes are designed to be efficient (cost effective) and effective (meet customer and organizational requirements).
Ensure that managers and supervisors engage in continuous performance management. Ensure that corrective actions are taken as soon as possible after issues are raised. Ensure that employees are rewarded and recognized appropriately.
| - Ensure that customer wants, needs and expectations are clearly understood and agreed to by both the customer and the organization’s employees.
Ensure that everyone in the organization focuses on meeting internal and external customer requirements. Ensure that everyone in the organization continuously engages in appropriate training and development activities. Ensure that employees are motivated to perform at the highest levels possible.
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